Dark Tower Solutions is backed by a first class service provider who are fanatical about support and service levels. Details of the support and service levels available to a publisher are shown below

Support

  • Full technical and customer service billing support
  • Consumer support services
  • Client support services

Service levels

  • Minimum uptime of SMS gateway: 99.99%
  • Minimum throughput of system: 25 messages per second.
  • Average message sent time: 12 seconds.
  • Pro-active bandwidth management (never exceeding 30% - average is 10%)

Resilience/redundancy

  • Fully resilient and redundant network infrastructure
  • Failover server management
  • Guaranteed packet delivery